Warranty Policy

Warranty Policy

Airreza provides a 1-year warranty on its products. We want our customers to have confidence in their purchase and know that we will work with them if a genuine product issue occurs.

Coverage Period

The Airreza warranty is valid for one year from the date of delivery.

The warranty covers defects in materials and workmanship that occur during normal and intended use of the product.

If Something Goes Wrong

If you experience a problem with your Airreza product, please contact support@airreza.com with your order number and a description of the issue.

To help us understand what happened, we may ask you to provide photographs or videos of the product and the problem you're experiencing.

Once we have reviewed the claim, we will determine the appropriate way to address the issue.

Depending on the circumstances, Airreza may provide:

  • A repair

  • A replacement product or part

  • A return and refund

  • Another reasonable solution to correct the issue

The resolution will depend on the nature and circumstances of the particular warranty claim.

Delivery Inspection

Customers should inspect their order as soon as it is delivered. We recommend photographing the product and its packaging, particularly if there is visible damage.

If your product arrives damaged or appears to have an issue upon delivery, please notify us promptly at support@airreza.com and include photographs or videos showing the condition of the shipment.

Keeping the original packaging until you have confirmed that your order is in good condition is recommended.

Exclusions

The warranty is intended to cover genuine defects in materials and workmanship. It does not normally cover problems resulting from misuse, accidents, improper installation or operation, unauthorized modifications or repairs, or ordinary wear and tear.

If you are unsure whether your particular issue is covered, contact us and we will review the circumstances.

Making a Warranty Claim

When contacting Airreza about a warranty issue, please provide:

  • Order number

  • Description of the problem

  • Photos or videos showing the issue

  • Photos of the packaging if the issue was present upon delivery

Additional information may be requested if necessary to evaluate the claim.

For warranty assistance, please contact support@airreza.com.