Refund & Return Policy
At Airreza, we take care to make sure every order is properly prepared before it leaves our facility. Because of the nature of our products, we do not accept returns simply because a customer changes their mind or no longer wants the product.
If there is a problem with your order or product, however, we are here to help.
Before Accepting Your Delivery
Please take a moment to inspect your shipment when it arrives. Check both the product and its packaging for any visible signs of damage.
We recommend taking photographs of the package and product at the time of delivery. These photos can be particularly helpful if there is damage that may have occurred during transportation.
If you notice an issue, please contact us at support@airreza.com as soon as possible.
Defective Products
Airreza products are covered by a 1-year warranty.
If your product is defective or develops a covered manufacturing issue, contact our support team with your order number and a description of the problem. Photos or videos may be requested so we can properly evaluate the issue.
Once the issue has been reviewed and confirmed, we will determine the most appropriate way to resolve it. Depending on the circumstances, this may involve:
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Repairing the product
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Replacing the product or a component
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Arranging a return
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Issuing a refund
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Providing another appropriate solution
Our goal is to resolve legitimate product issues without unnecessary delays.
Non-Defective Products
Returns and refunds are not available for non-defective products.
This includes orders where the customer has changed their mind, no longer wants the product, ordered incorrectly, or otherwise wishes to return a product that is functioning as intended.
Please make sure you have selected the appropriate product and reviewed your order carefully before completing your purchase.
Warranty-Related Returns
When a return is necessary as part of an approved warranty claim, Airreza will provide instructions regarding the return process. Please do not send a product back without first contacting us and receiving instructions from our team.
How to Contact Us
For questions regarding a defective product, potential warranty claim, or delivery issue, please contact:
Please include your order number and any relevant photographs or videos so that we can review the situation and determine the appropriate next step.